Frequently Asked Questions

How long does it take for an order to arrive?

Orders are processed and shipped on the first business day following the purchase date. Business days are Monday through Friday, excluding holidays.

Shipping within Italy

Estimated delivery times are between 3 and 5 business days from order confirmation.

Express Shipping (Italy)

Delivery is estimated within 2 business days. For islands, Calabria, and remote or hard-to-reach areas, estimated delivery times are 3 business days.

Shipping within the European Union

Delivery is estimated between 5 and 7 business days.

Delivery Limitations

Some islands or remote locations within the European Union may not be served. To check delivery service availability in your area, you can contact customer service.
How can I return my items?

The first exchange is always free.

To request it, you can contact us via:
How can I choose the right size for me?

You can easily find the size that suits you best by consulting our Size Guide, which provides a conversion chart for all the main national sizing systems. The Size Guide is conveniently available on every product page.
Which payment methods do you accept?

All major credit cards, as shown at the time of payment

• PayPal: if you don’t have an account yet, you can create one while shopping with us

• Klarna: if you don’t have an account yet, you can create one while shopping with us

• Cash on Delivery: Cash on delivery payment includes an additional fee of €5.00, which will be automatically added to the order total at checkout.
How can I track my order?

Once the order has been processed, you will receive an email containing the tracking link